Career Opportunities with Performance Physical Therapy

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Careers At Performance Physical Therapy
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Patient Care Coordinator

Department: Office
Location: Pawtucket, RI

Reports To: Clinic Director

FLSA Status: Non-Exempt

Performance Physical Therapy's hours are Monday-Friday 7:00am-7:00pm including Saturday 7:00am-1:00pm

The Patient Care Coordinator will greet patients, schedule appointments, collect co-pays, and perform tasks to relieve clinical staff of administrative and clerical duties.

Duties and Responsibilities include the following: Other duties may be assigned:

  • Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes 
  • Greet and direct patients, vendors and visitors
  • Ensure new patients complete appropriate paperwork. Once completed, organize and place in patient chart for first appointment
  • Answer multiple line telephone system, obtaining demographic and insurance information from new patients being scheduled for an initial evaluation
  • Collect co-payments from patients, clearly documenting transaction on a written receipt
  • Responsible for patient appointments and cancellations, and reviewing therapist schedules to effectively fill openings through the use of a medical records system, documenting pertinent conversations for future reference 
  • Documenting patient visits, faxing initial evaluations, discharge summaries and notes to the appropriate physician
  • Interface with insurance companies to obtain authorization for workers compensation claims, tracking visits approved. Verify all private insurances and obtain benefits for physical therapy
  • Send out patient statements and written correspondence for outstanding patient balances
  • Initiate appropriate collection activity via past due notices, telephone, correspondence and collection agency efforts as per Performance Physical Therapy policy and procedures
  • Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED); and two to three years related experience and/or training; or equivalent combination of education and experience.

Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to patients/clients, and other employees of the organization. Fluency in Portuguese or Spanish is beneficial.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

For full time employees Performance offers benefits that include health, dental and vision insurance as well as a 401K plan through John Hancock with a 4% match after 1 year, and voluntary disability and life insurance options.

About us: Performance Physical Therapy is a state-of the-art, physical therapist-owned practice offering a variety of innovative services that help patients of all ages achieve optimal physical function – fitness, wellness and rehabilitation. We specialize in sports injuries, spinal, orthopedic and post-surgical conditions, and create a variety of strength, fitness and wellness strategies to help patients heal fully and quickly. Such strategies include women’s health, a runners program, pediatrics, oncology, dry needling, occupational health, hand therapy, athletic training, arthritis, balance disorders, Pilates, aquatics, fitness, sports performance and prevention programs.With the largest number of board-certified physical therapists in the state of Rhode Island, Performance is a leader in the health care community throughout Rhode Island and SE Massachusetts.

Performance PT is known for our customer care, our friendly staff and dedication to providing the latest solutions to our patients. For instance, we have nine therapists certified in dry needling, a relatively new procedure aimed at treating muscle pain. Recently, we broke ground on a 9,000 square-foot facility which will allow us to better serve our patients with complex medical histories and/or those who need on-going, long-term guidance and exercises. Our new location will feature our second Alter-G anti-gravity treadmill, a larger treatment area, gym, therapy pool and enable us to offer additional group exercise and wellness classes. Performance currently has 14 locations in Rhode Island and Southeast, MA.  

Performance has clinics located in the following cities:

East Greenwich                                           
East Providence
North Providence
Attleboro, MA

For more information please visit;

Performance Physical Therapy is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.

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