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Bilingual Patient Scheduler

Department: Clinic Support Staff
Location: Providence, RI

Performance Physical Therapy is looking for a Bilingual Patient Scheduler that is fluent in both English and Spanish.

Reports To: Vice President of Clinic Operations

FLSA Status: Non-Exempt

The scheduler is an integral part of PPT as he/she is the first contact point of contact with the potential new patient. The scheduler will assist the patient with initiation of care by obtaining demographic, injury and insurance information, and scheduling the patient at one of one clinics within 24 hours.

Duties and Responsibilities include the following. Other duties may be assigned.

  • Multi-tasking, answering phone calls for all Performance Physical Therapy calls
  • Responsible for obtaining and documenting detailed information on demographics, injury, and insurance and document all information given.
  • Scheduling new evaluations at the location of the patient’s choice/time within 24 hours
  • Communicate with potential referral sources to expand existing business and cultivate new business relationships
  • Use of computer to access Electronic Medical Records for the purpose of scheduling and documentation

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
High school diploma or general education degree (GED) and two years of related experience and/or training; or student major or graduate in the field of Kinesiology or related study.

About us: Performance Physical Therapy is a state-of the-art, physical therapist-owned practice offering a variety of innovative services that help patients of all ages achieve optimal physical function – fitness, wellness and rehabilitation. We specialize in sports injuries, spinal, orthopedic and post-surgical conditions, and create a variety of strength, fitness and wellness strategies to help patients heal fully and quickly. Such strategies include women’s health, a runners program, pediatrics, oncology, dry needling, occupational health, hand therapy, athletic training, arthritis, balance disorders, Pilates, aquatics, fitness, sports performance and prevention programs.With the largest number of board-certified physical therapists in the state of Rhode Island, Performance is a leader in the health care community throughout Rhode Island and SE Massachusetts.

Performance PT is known for our customer care, our friendly staff and dedication to providing the latest solutions to our patients. For instance, we have nine therapists certified in dry needling, a relatively new procedure aimed at treating muscle pain. Recently, we broke ground on a 9,000 square-foot facility which will allow us to better serve our patients with complex medical histories and/or those who need on-going, long-term guidance and exercises. Our new location will feature our second Alter-G anti-gravity treadmill, a larger treatment area, gym, therapy pool and enable us to offer additional group exercise and wellness classes. Performance currently has 14 locations in Rhode Island and Southeast, MA. 

Performance has clinics located in the following cities:

East Greenwich                                            
East Providence
Middletown
North Providence
Pawtucket
Providence
Richmond
Riverside
Smithfield
Warren
Warwick
Woonsocket
Attleboro, MA

For more information please visit; www.performanceptri.com

Performance Physical Therapy is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.

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